We value your rights. See if you are eligible.

Don’t let this practice ruin your travel experience. We’re here to help you enforce your rights and obtain what you are owed. SkyPay operates in accordance with EU Regulation (EC) No. 261/2004, which provides specific compensation for passengers who are denied boarding.

If you have a confirmed reservation but you are prevented from boarding due to overbooking, you are entitled to financial compensation.

When am I entitled to compensation for denied boarding for overbooking?

You may be entitled to overbooking compensation if your flight departs from a country in the European Union (or the United Kingdom), or if it arrives in the EU (or the UK) and is operated by a European airline.

This right applies when you are denied boarding against your will due to the airline selling more seats than available, provided you have a valid booking and you did not voluntarily give up your seat.

Why rely on SkyPay?

  • We know your rights:
    our lawyers know exactly how to proceed.
  • We obtain your compensation:
    we handle all the paperwork for you.
  • The service is free:
    we cover all costs, so you take no risk.
  • 99% success rate:
    our experience is your guarantee.

How much compensation can I receive for denied boarding for overbooking?

The compensation amount for denied boarding due to overbooking depends on the flight distance.

€250:

for all flights up to
1,500 km.

€400:

for intra-EU flights over 1,500 km,
and for other flights between
1,500 km and 3,500 km.

€600:

for all other flights
(typically non-EU flights over 3,500 km).

How can I get my compensation?

It only takes 3 simple steps.

1

Submit your request:

in 2 minutes you’ll find out what you may be entitled to and start your claim.

2

We work for you:

our lawyers handle everything and communicate with the airline.

3

Receive your money:

as soon as we win the case, you’ll get the money paid into your bank account.

Knowing your rights helps you travel better

In cases of denied boarding due to overbooking, Regulation (EC) No. 261/2004 guarantees you several fundamental rights.

Right to choose between a refund or rerouting:

The airline must immediately offer you a choice.

Full ticket refund and, if necessary, a return flight to your original point of departure.

An alternative flight (rerouting) to your final destination, as soon as possible or on a later date that suits you.

Right to financial compensation:

In addition to a refund or rerouting, you are entitled to immediate compensation ranging from €250 to €600. This amount may be reduced by 50% if the alternative flight offered allows you to reach your destination with only a limited delay compared to the original schedule.

Right to assistance:

While you wait for the alternative flight, you are entitled to meals and drinks, two phone calls or emails, and, if necessary, hotel accommodation with transport.

Compensation vs refund: they are not the same

It’s important to understand these are two separate rights, and you may be entitled to both.

Refund

It's the return of the ticket price if you decide not to travel.

Compensation

It's a sum of money owed for the inconvenience caused by being denied boarding.

If you decide not to accept an alternative flight, you are entitled to both a full ticket refund and compensation for the inconvenience.

What if the airline does not provide assistance?

If the airline doesn’t offer meals, drinks, hotel accommodation, or the communication options required by law:

  • Document everything: keep evidence of the denied boarding and the lack of assistance.
  • Ask staff for assistance: speak to an airline representative at the airport and request what you’re entitled to. If refused, note the person’s name.
  • Pay necessary costs and keep receipts: if you must pay out of pocket for food or accommodation, keep expenses reasonable and save all receipts.
  • Request reimbursement of expenses: once you’re home, contact the airline to ask for reimbursement, attaching all receipts.
  • File an official complaint: if the airline refuses to reimburse you, contact the competent national authority to enforce your rights.

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