Missed Connection Compensation up to €600

Depending on the total journey distance and the delay at arrival at your final destination, compensation may range from €250 to €600.

To start your claim, remember to keep all essential information: flight details, booking confirmation, and any evidence of the delay that caused you to miss your connection.

When am I entitled to compensation for a missed connection?

You may be entitled to compensation for a missed connection under EU Regulation 261/2004.
To claim compensation, three key conditions must be met.

Single booking:

All flights (including the delayed one and the missed connection) must be part of the same booking.

Arrival delay:

The delay at your final destination must be more than 3 hours.

Airline responsibility:

The cause of the delay must be under the airline’s control (extraordinary circumstances such as severe weather or medical emergencies are excluded).

Why rely on SkyPay?

We know your rights:
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We obtain your compensation:
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How much compensation can I receive for a missed connection?

Under EC Regulation 261/2004, the compensation amount depends on the total journey distance and applies if the delay at your final destination exceeds 3 hours.

€250:

for journeys up to
1,500 km.

€400:

for journeys between
1,500 km and 3,500 km.

€600:

for journeys over
3,500 km.

These amounts are per passenger.
Note that if you accept an alternative flight (rerouting) that gets you to your destination with a delay between 3 and 4 hours, the compensation may be reduced by 50%.

Conditions and amounts may differ for journeys that fall outside the scope of the EU regulation (for example, flights between two non-EU countries operated by non-European airlines).

You may be able to claim compensation if:

You missed your connection due to a delay, cancellation, or denied boarding.
You arrived at your final destination more than 3 hours late.
All flights were part of the same booking.
The journey departed from an EU airport, or arrived at an EU airport (in this case, only if the airline is European).
The cause was the airline’s responsibility (e.g., technical issues, airline staff strike).
You did not miss the connection due to your own actions (e.g., arriving late at the gate).
The flight took place within the last three years.

How can I get my compensation?

It only takes 3 simple steps.

Submit your request:

in 2 minutes you’ll find out what you may be entitled to and start your claim.

We work for you:

our lawyers handle everything and communicate with the airline.

Receive your money:

as soon as we win the case, you’ll get the money paid into your bank account.

Knowing your rights helps you travel better

In case of a missed connection, Regulation (EC) No. 261/2004 grants you several rights, as long as all flights are part of the same booking.

Right to information:

The airline must inform you about your rights and the reason for the disruption.

Right to assistance:

During the wait, you are entitled to meals and drinks, two phone calls or emails, and, if necessary, hotel accommodation with transport.

Right to a refund or rerouting:

If the trip no longer makes sense, you can request a ticket refund. Alternatively, you have the right to be rerouted to your final destination.

Right to compensation:

If you reach your destination with a delay of 3 hours or more, you may be entitled to financial compensation.

Compensation vs refund: what’s the difference?

It’s important to understand these are two separate rights.

Compensation

It's a fixed sum of money owed for the inconvenience caused by a long delay. The amount depends on the rules that apply to your case.

Refund

It's the return of the ticket price. It applies if, due to a major delay, you decide not to continue your journey.

In some situations, you may be entitled to both. Requesting a ticket refund does not automatically mean you give up your right to compensation.

What if the airline does not provide assistance?

If the airline doesn’t offer meals, drinks, or accommodation as required by law:

Document everything: keep evidence of the delay and the lack of assistance.
Pay if necessary and keep receipts: if you must cover essential costs (food, water, hotel), keep every receipt.
Request reimbursement from the airline: once you’re home, send a formal request attaching all receipts. SkyPay can help you manage this communication.
File an official complaint: if the airline refuses to reimburse you, contact the competent national authority to enforce your rights.

Air passenger rights
Compensation for a Missed Connection