We value your rights. See if you are eligible.

Air passenger rights
Compensation for a delayed flight

With SkyPay, you can claim delayed flight compensation of up to €600.

SkyPay operates in accordance with Regulation (EC) No. 261/2004, which sets the rules on compensation and passenger support in cases of long delays. If your flight arrives at its destination more than 3 hours late, you may be entitled to financial compensation from the airline.

A flight delay can turn the anticipation of a trip into a stressful experience. Passengers often face a chain of inconveniences, from uncertainty about schedules to the need to reorganize personal commitments.

Long waits, missed connections, and disrupted plans can cause frustration and negatively affect the entire travel experience. That’s why it’s essential to understand the rights and compensation available, so you’re properly protected.

When am I entitled to compensation for a delayed flight?

Passengers experiencing flight delays within the European Union may be entitled to compensation ranging from €250 to €600, and may also receive airport assistance services. European rules require airlines to pay compensation for delays of more than 3 hours, provided the airline is directly responsible for the delay.

Why rely on SkyPay?

  • We know your rights:
    our specialized legal team knows exactly how to proceed.
  • We obtain your compensation:
    we handle all the paperwork for you.
  • The service is free:
    we cover all costs, so you take no risk.
  • 99% success rate:
    our experience is your guarantee.

How much compensation can I receive for a delayed flight?

The compensation amount depends on the flight distance and the length of the delay.
The fixed amounts are €250, €400, and €600.

€250:

for flights shorter than
1,500 km.

€400:

for flights between
1,500 km and 3,500 km.

€600:

for flights longer than
3,500 km.

Just 2 minutes
How can I get my compensation?

Here’s how it works in 3 simple steps.

1

Submit your request:

it only takes 2 minutes to check your compensation amount and start the claim.

2

We handle everything:

our lawyers manage the case by dealing with airlines and the relevant authorities.

3

Get your money:

as soon as the case is successfully resolved, you’ll receive the compensation directly into your bank account.

Practical guide to claiming compensation for a flight delay

Requesting compensation can seem complex, but SkyPay is here to simplify everything. If you want to proceed on your own, you’ll find the key information below. Alternatively, our support can save you valuable time by handling all the paperwork for you.

Guide for compensation claims

Flights within the EU (Regulation EC 261)

Keep your documents: boarding pass, confirmation emails, and anything showing your booking reference.

Ask for details: request specific information from ground staff about the cause of the delay.

Take notes and photos: write down the actual arrival time (when the aircraft doors open) and photograph the departures/arrivals board.

Request assistance: during the wait, the airline must provide meals and drinks.

Don’t accept inadequate offers: avoid signing documents or accepting vouchers that could affect your right to cash compensation.

Right to a full refund: if the delay exceeds 5 hours, you can choose not to fly and get a full ticket refund.

Keep receipts: track any extra expenses you had to cover.

Domestic flights in the USA

Keep all travel documents.

During the wait: you can request food, water, and access to restrooms. After 3 hours (or 4 hours for international flights), you can ask to deplane.

Negotiation: even if not legally required, you can try to negotiate some form of compensation with the airline for the inconvenience.

International flights (Montreal Convention)

Keep your flight documents.

Ask for specific information about the reason for the delay.

Keep receipts for any extra expenses you incurred.

EU stopover: if your journey includes a stop in the EU, you may be entitled to additional compensation under European rules.

How long do I have to claim compensation?

The time limit to claim compensation in Europe varies by country. For international flights, the Montreal Convention sets a limit of 2 years to claim reimbursement for expenses caused by the disruption.

How can SkyPay help you?

SkyPay has already helped thousands of passengers obtain the compensation they deserve.

By entering your flight details in the form on our website, we will check for free whether you are entitled to compensation. If you are, we’ll take care of the entire process, keeping you updated on every development until the money is paid out.

With SkyPay, you have experienced professionals by your side, and you pay nothing if the case is not won. We handle all the complex work, improving your experience and enforcing your rights.

Know your rights: the foundation for better travel

  • Regulation (EC) No. 261/2004 establishes fundamental passenger rights in the event of a delay.
  • Right to information: the airline must inform you about your rights.
  • Right to assistance: for delays of 2 hours or more, you are entitled to meals, drinks, two phone calls or emails, and, if necessary, hotel accommodation with transport.
  • Right to a refund or rerouting: if the delay exceeds 3 hours, you may choose among different options, including a full ticket refund if you decide not to travel.

Difference between compensation and refund

It’s important to know that compensation and refund are two separate rights.

Compensation

is a sum of money (from €250 to €600) paid for the inconvenience caused by a delay of more than 3 hours, a cancellation, or denied boarding.

Refund

is the return of the ticket price, which applies if you decide not to travel due to a major delay (more than 5 hours) or a cancellation.

In some situations, you may be entitled to both.

What if the airline does not provide assistance?

If the airline fails to provide the assistance required by law, here’s what to do.

Document all expenses:
keep every receipt for meals, hotel, transport, and other necessities.

Request reimbursement from the airline:
contact the airline later and provide all supporting documents to request a refund of your expenses.

File an official complaint:
if the airline refuses to reimburse you, you can contact the competent national authority to enforce your rights.

Check your eligibility in minutes

No upfront fees. If there’s no compensation, there’s no charge.

Check compensation